Last updated: 7 August 2026
At TopCat's Crafts ("we", "us", "our"), run by Theresa, we are committed to protecting and respecting your privacy. This policy explains what information we collect, how we use it, and the choices you have. It applies to our website at topcatscrafts.co.uk.
Who We Are
TopCat's Crafts is a UK-based handmade crafts business. For any privacy-related questions, you can contact us at info@topcatscrafts.co.uk.
Information We Collect
We may collect and process the following information:
- Contact details — such as your name and email address, when you email us to enquire about or place a custom order.
- Order information — details of the products you ask us to make or purchase.
- Website usage data — basic, anonymous information about how visitors use our site, which helps us improve it.
We do not take payments directly through this website. Purchases of ready-made items are handled through our Etsy shop, which has its own privacy policy.
How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and discuss custom orders.
- Create and deliver the items you have ordered.
- Improve our website and the products we offer.
- Communicate with you about your order.
We will never sell, rent, or trade your personal information to third parties.
Cookies & Analytics
Our website may use minimal cookies and analytics to understand how visitors interact with our pages. This information is anonymous and used only to improve your experience. You can control or disable cookies through your browser settings at any time.
Third-Party Services
We use certain third-party platforms to run and promote our business. These have their own privacy policies governing how they handle your data:
- Etsy — for selling our ready-made items and processing purchases.
- Pinterest — for sharing images of our creations and driving visitors to our website.
When you interact with our content on these platforms, or click through from them, their respective privacy policies apply to any data they collect.
How We Protect Your Information
We take reasonable steps to keep your personal information secure and to prevent unauthorised access. We only keep your information for as long as necessary to fulfil the purposes described in this policy, or as required by law.
Your Rights
Under UK data protection law (UK GDPR), you have the right to:
- Ask what personal information we hold about you.
- Request that we correct any inaccurate information.
- Request that we delete your personal information.
- Object to or restrict how we use your information.
To exercise any of these rights, please email us at info@topcatscrafts.co.uk and we will be happy to help.
Children's Privacy
Our website and services are not directed at children under 16, and we do not knowingly collect personal information from children.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have any questions about this privacy policy or how we handle your personal information, please get in touch at info@topcatscrafts.co.uk.